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Customer Success Manager

  • Amsterdam, Noord-Holland, Netherlands
Customer Sucess

Job description

Coolgradient is a fast-growing green-tech start-up with a clear vision to make our digital footprint more sustainable.


Every swipe, every like, every TikTok video we upload, every Zoom call we have, every Netflix video we watch, or everything we buy online is all processed and depends on… data centers. However, these data centers consume large amounts of energy due to the underlying technology we use every day all day.


We have developed an AI-based analytics platform that captures the entire data center (DC) infrastructure—"from roof to room"—to bring the whole DC into a more optimal state. This platform saves energy, water, and scope 3 emissions while increasing reliability and sustainability in data centers across countries like Germany, France, the UK, Australia, and The Netherlands.

About the Role
As our first customer success manager, you will be instrumental in shaping the way we interact with our clients. Your will become the bridge between our expert analysts and the client teams who run the day-to-day of datacenter operations and their energy efficiency initiatives. Your role will be key to making sure customers get the most of our product and put our energy savings recommendations into practice. 


  • Manage our relationship with datacenter operations teams
  • Help our customers to get the most out of our product
  • Represent the company and product towards the client and relay feedback and improvement requests back into product management and the technical teams
  • Plan and hold optimization meetings with datacenter ops
  • Act as a stakeholder for technical teams when solving issues in our platform, be active in Jira and represent the client when setting priorities for fixes
  • Develop a good understanding of the Coolgradient platform and be able to walk clients over recommendations made by the platform and the analytics team
  • Support our clients and internal teams during the client onboarding process and handle the client communication
  • Work closely with the analytics team to identify client specific analytics needs
  • Work closely with product management to shape the Coolgradient platform, with the goal of creating a platform that is self-explanatory and actionable without our intervention.

Job requirements


  • Top notch communication skills, able to communicate effectively with different types of roles (technical and non-technical)
  • Committed to providing the best experience for our customers
  • Strong aptitude for technology and willingness to dive into a technical domain and product
  • Data driven mindset
  • At least 3-5 years in a customer success or account management role
  • Even better if you have any of the following:
    • Experience in the datacenter domain
    • Experience in a Business Intelligence related role
    • Basic SQL skills


At our company, we highly appreciate and encourage diversity. We believe it is crucial to achieving success and being the responsible company we want to be. However, our company currently cannot sponsor any work visas.