Customer Success Manager

The digital world never stops. Every video you stream, call you make, swipe, like, or product you buy online runs through data centers, and those consume an enormous amount of energy. That’s where Coolgradient comes in. 

We’re a green-tech start-up on a mission to make our digital lives more sustainable. Our solution, GRADIENT is a no-code, plug-and-play optimization tool that helps data centers operate more efficiently, sustainably, and reliably. Already in use across the globe, GRADIENT has saved tens of thousands of GWh in energy. And we’re just getting started! 

As we scale up, we’re looking for a collaborative Customer Success Manager to help expand GRADIENT’s reach and drive impactful change in how the world powers digital life. 

🚀 Your impact zone 

You’ll be a key partner to our customers, helping them unlock measurable value through data center optimization. By translating insights into action, you’ll ensure our customers achieve meaningful energy and cost savings. Working cross-functionally with Analytics, Product, and Customer teams, you’ll support adoption, nurture relationships, and contribute to continuous improvement in both customer experience and our platform offering. 

Key responsibilities: 

• Partner with customers to track and validate the implementation of optimization strategies 

• Lead regular performance reviews and collaborative check-ins with customer teams 

• Provide onboarding and training support, enabling users to get the most out of GRADIENT 

• Proactively identify opportunities for adoption, retention, and expansion 

• Share customer feedback internally to help guide product improvements and marketing initiatives 

• Contribute to the development of success playbooks, ROI case studies, and best practices 

🔋 What powers you 

We value a variety of experiences and backgrounds. If you meet most of the criteria and are excited about the role, we encourage you to apply. 

• 3+ years of experience in customer success, operations, or account management, ideally in a (industrial) B2B SaaS setting with ML- or Analytics-based products

• Strong analytical skills and the ability to interpret performance data and optimization insights 

• Ability and innate curiosity to uncover the hidden customer needs and improvement potential  

• Clear, empathetic communicator with the ability to build relationships across roles and functions 

• Comfortable facilitating meetings, presenting insights, and navigating cross-functional collaboration 

• Familiarity with data centers, energy optimization, or ML software is helpful, but a growth mindset and curiosity are just as important 

🌱 A cool place to build your future 

To support your success and well-being, we offer: 

• A competitive salary, with plans underway to introduce an Employee Stock Option Plan so you can grow your stake in the company’s future. 

• Comprehensive benefits including pension, disability insurance, and a holiday allowance to support your well-being both at work and beyond. 

• A flexible hybrid setup. Blend office, home, or remote work, with hours that fit your lifestyle while staying connected with the team. 

• Mobility options including public transport subscription, company bike, or travel reimbursement for your preferred commute. 

• Strong focus on professional growth with plenty of opportunities for development and skill-building. 

• Team activities, meetups, and business events to connect and collaborate. 

😎 Cool with who you are 

At Coolgradient, we believe that diversity fuels innovation. We're dedicated to creating an inclusive environment where everyone, no matter their race, gender, age, background, ability, or identity, feels valued, supported, and empowered to thrive. We proudly welcome candidates from all walks of life to join us in building a brighter, more sustainable future together. 

💪 Ready to make an impact? 

If this sounds like you, we’d love to hear from you. Submit your CV and a brief motivation letter in English. A member of our team will get back to you within 5 working days. 

🐶 Note: We have an office dog! 

We know everyone’s got different comfort levels around animals, and we want our workspace to feel safe and welcoming for everyone. If you’re coming in for an interview and have any concerns, whether it's allergies, phobias, or just a personal preference, no worries at all. Just let us know, and we’ll happily keep our furry friend at home so you can feel totally at ease.